FAQs
Booking and Cancellation FAQs
How far in advance can I make a Eurostar booking?
When travelling to or from London, customers can normally book tickets up to 120 days in advance.
Can I amend my booking at Eurostar?
Yes, you are able to change dates, times and the name on your booking should you wish. If you’d like to change the destination, however, you’ll need to purchase a new ticket as this cannot be altered.
Am I able to cancel my booking?
Yes, you can, but it depends on the ticket type and class that you have booked. Those who have booked a Eurostar Premier ticket will be able to cancel and get a refund for their ticket any time before the date of departure.
Other FAQs
What luggage am I allowed to take on a Eurostar train?
It depends on the class type that you have booked. When travelling from London on a Standard or Plus ticket, customers are allowed to take one item of hand luggage, with up to two additional items. For Premier ticket holders, customers are allowed three items of luggage and one item of hand luggage.
Can I take a bike on the Eurostar?
If you’d like to take your bike, you’ll need to contact the Eurostar Travel Services Team. You can get in touch with them at the following email address: travelservices@eurostar.com.
Our Eurostar Money-Saving Tips
Newsletter Deals, youth discounts and a rewarding loyalty scheme are some other clever ways to save at Eurostar.
By signing up for the Eurostar newsletter, you’ll get access to travel information, industry news and a range of exclusive offers and promotions.
Eurostar has its own loyalty program - Club Eurostar. Regular customers are able to earn points every time they travel and redeem them against future bookings or upgrades. What’s more, it’s completely free to sign up!
If you’re under the age of 26, you’ll be able to take advantage of discounted fares on Eurostar across Europe. This is known as the ‘Standard Youth Fare’ and is available on trains from Belgium, France, Germany and the Netherlands. Please note, that these discounts are not available on trains to and from London.
By downloading the Eurostar app, you’ll be able to book tickets at the best prices whilst on the move. You’ll also get access to live travel updates, have a handy place to view all of your bookings and be the first to know about exclusive offers and discounts.
Eurostar offers hotel stays alongside train travel, meaning you can book your holiday in one, convenient place.
For the best offers and prices, be sure to book your Eurostar trip as early as possible. And by booking a flexible ticket, you can always change your date if needed free of charge.
How to Use Your Eurostar Discount Code
- Look through our list of Eurostar discount codes and choose one that best suits your shopping needs.
- Click the 'Get code' or 'Get discount' button and then copy the code. The Eurostar website will open automatically in a separate tab.
- Start looking for tickets and then add the ones you’d like to book to your online cart.
- Once you’ve added your tickets, proceed to the online checkout.
- Paste the discount code into the relevant promo code box and click apply.
- Go through the rest of the checkout process and pay for your order.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
