Our contact details are:
The Global Voucher Group Limited
2 Sheraton Street
Our DPO’s contact details are:
Depending upon the way in which you use our website and the individual products and services you are looking to buy, we may obtain the following:
|How might you use my personal information?||What lawful basis will you have to use my personal information in this way?||Why do you use my personal information in this way?|
|We may process your personal information in order to send you service communications.||This processing of your personal information is necessary so that we can provide our services to you in accordance with our website terms and conditions.||Without processing your personal information in this way, we would be unable to provide our services to you.|
|If you opt-in to receive marketing from us, we may process your personal information for the purposes of providing our marketing to you. For example, if you opt-in to receive our marketing, we may send you newsletters, information about our latest offers, products and promotions and more.||We will only process your personal information for the purposes of providing offers, reminders and promotional information to you with your consent.||All of our marketing is carefully drafted and intended always to be topical, relevant and useful for our customers.|
|If you choose to take part in any of our competitions, prize draws or promotions, we may process your personal information for the purposes of administering the competition, prize draw or promotion and for the purposes of contacting you in the event that you are a prize winner.||We will only process your personal information in connection with our competitions, prize draws or promotions with your consent.||Without processing your personal information in this way, we would be unable to provide any competition, prize draw or promotion which you may choose to take part in.|
|We may process your personal information in order to personalise or improve aspects of our service delivery and for troubleshooting and other quality control and testing purposes, including for the purposes of responding to any queries or complaints about our services raised by you or our approved partners and third party and product providers.||We have a legitimate interest in processing your personal information in order to ensure that we are always able to provide an excellent quality of service.||It is in our legitimate interests to process your personal information in this way so that we can provide an excellent quality of service. To do this, we regularly monitor and seek to improve our interactions with you and our approved partners and third-party product providers. This helps us to understand how we can better satisfy your needs and hence grow our business. Sometimes we may also need to access your personal information in order to resolve any queries or complaints which are made about our service. Our work in this area ensures that we can continue to provide the level of service which you have rightly come to expect from us.|
|We may process your personal information in order to comply with any and all legal and/or regulatory obligations to which we are subject.||This processing of your personal information is necessary so that we can comply with legal obligations to which we are subject.||We are subject to numerous laws, rules and requirements. Sometimes it is necessary for us to process your personal information in order to obey the laws, rules and requirements to which we are subject.|
We collect personal information from you when you interact or engage with our website including when you register an account with us. We may also collect personal information from you when you talk to us on the phone, by post or online including via email, social media and mobile device apps. We may also engage with you and hence collect personal information from you if you choose to provide feedback or take part in any of our other market research initiatives, customer surveys or competitions, prize draws or promotions.
We may share personal information with or receive personal information from:
We will only ever send personal information to providers outside the EEA if those providers are required to protect personal information in exactly the same way they would be required to protect personal information if they were based within the EEA. This means that we will only send personal information to a non-EEA country if:
We keep personal information which is provided to us only for as long as is reasonably necessary thereafter in order to:
The security of personal information is extremely important to us and hence we have put in place appropriate security measures to protect personal information from being accidentally lost, used or accessed in an unauthorised way.
You have a right to know whether we are processing your personal information. If we are processing your personal information, you also have a right to request copies of your personal information that we are processing and certain further information, including the purposes of our processing and the recipients or categories of recipients to whom we have disclosed (or will disclose) your personal information.
You have the right to require us to rectify or complete any inaccurate or incomplete personal information that we are holding about you.
You have a right to ask us to erase your personal information. This is also known as the “right to be forgotten”. We must erase your personal information following your request except in limited circumstances prescribed by law, such as where we need to retain your personal information in order to comply with a legal obligation or in order to establish, exercise or defend legal claims. In these circumstances, we will restrict our processing of your personal information by putting it “beyond use”. This means that your personal information is deleted from our website and retained only in a separate and restricted database, where it will not be processed for any purpose other than as detailed above. Access to this database is managed by our DPO and is strictly limited.
You have a right to require us to restrict processing of your personal information where: -
If we process your personal information with your consent or because it is necessary for us to do so in order to provide our service to you, you may require us to move, copy or transfer that personal information to you or another third party in a structured, commonly used and machine-readable format.
You have a right to object to our processing of your personal information where we are processing that personal information on legitimate interest grounds. We will stop processing this personal information if you exercise your right to object unless there are overriding grounds upon which we may rely in order to continue that processing or unless that processing is necessary in order to establish, exercise or defend legal claims.
You also have a right to object to our processing of your personal information for direct marketing purposes. We will stop processing your personal information for direct marketing purposes if you request us to do so.
If we process your personal information with your consent, you have a right to withdraw your consent at any time. If you withdraw your consent, we may be unable to continue to provide certain services to you but we will inform you if that is the case.
For information on the cookies we use, please click here: https://www.myvouchercodes.co.uk/cookies
You can complain to us or the Information Commissioner’s Office at any time. However, we appreciate the chance to deal with your concerns so please do contact us in the first instance.