FAQs
Booking FAQs
When will I receive my booking confirmation?
You should receive your booking confirmation within 48 hours of booking.
Can I amend my booking?
Yes, in most cases you can change your booking up to 24hrs before your activity/experience. So don’t fret if you need to add a traveller, change the date, or make another adjustment. Once your change is complete, you will receive a confirmation email with your updated ticket.
Can I cancel my booking?
Yes, at Viator you can cancel for free, and if you cancel at least 24 hours in advance of your experience, they will issue a full refund.
Discount FAQs
Does Viator offer an NHS discount?
Sadly no Viator does not offer an NHS discount. However, this might change so be sure to check back for any updates.
Does Viator offer a Student discount?
Unfortunately, No Viator does offer a student discount. However, this might change so make sure to check back for updates.
Other FAQs
How do I contact Viator?
You can contact them on the following number: 88865 19785. Alternatively, you can email them at: CSEU@Viator.com.
How do I check if a tour is accessible?
To see if a tour or experience is accessible or not, you can check under the Additional Info and Before You Book sections.
Our Viator Money-Saving Tips
Unsure where to go? Check out the Top Destinations section on the Viator website, where you can discover the experiences of each place. So, whether it’s London, Rome, Florence, Krakow, Amsterdam, Venice, or Paris, they’ll have something suitable for you!
Stay flexible with your holiday with free cancellations at Viator so that you can book and plan without worry.
Want to give someone the gift of an exciting experience? The Viator website has a Trending Now section where you can explore the most popular experiences. So whether you fancy an outdoor adventure watching whales, a delicious Italian food tour, or a magical experience at the Harry Potter Studios, they’ll have something for everyone at great value for money!
How To Use Your Viator Discount Code
Follow these instructions to apply your Viator discount code and unlock a saving:
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
Reward Schemes
Days Out
