Delivery & Returns FAQs
Does Kitlocker offer free delivery?
Yes, they do. Kitlocker offers free standard delivery on orders when you spend over £59.
How much does delivery cost?
Standard delivery is available for £3.49, fast delivery is available for £4.96 and next-day delivery is available for £6.95.
How long does delivery take?
Standard delivery will get you your order in 3-5 days, fast delivery will get your order to you in 1-2 days and the fastest delivery option with DPD should get your order to you the next day after dispatch.
How do I return items?
Kitlocker accepts returns for up to 100 days after your order has been placed. Any returns need to be authorised by Kitlocker before you send them back, so the first step is to get in touch with Kitlocker. Kitlocker reserve the right to not accept returns of embellished or customised products. They also can’t accept returns of certain products if removed from the packaging due to hygiene reasons.
Are returns free?
Unfortunately not, if you’re returning an order to Kitlocker you’re responsible for covering the costs of returning your order. Kitlocker will cover the costs of returning the items if they’re faulty when they arrive or if they’re sent to you in error.
Discount FAQs
Can I get an NHS discount at Kitlocker?
NHS and healthcare workers can save 5% on orders over £50 at Kitlocker. To get your discount, you must verify your work status via GoCertify.
Can I get student discount at Kitlocker?
Students can save £5 on orders over £50 at Kitlocker. To claim your discount you will need to verify your student status via GoCertify.
How to use your Kitlocker discount code
Follow these instructions to apply your Kitlocker discount code and unlock a saving:
- Take a look at our available Kitlocker discount codes and find the one that works best for your sports needs.
- Once you’ve found your code, you'll be redirected to the Kitlocker website.
- Find everything you like and add it to your basket.
- When you’re happy with everything you’ve added, you can begin the checkout process.
- Enter your details and your discount code into the promo code box.
- Hit the ‘Apply’ button to watch your total bill shrink.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
