FAQs
Delivery & Returns FAQs
Can I get free delivery at Roxy?
Yes, if you’re a Roxy Girl Club member, all orders will come with free delivery with no minimum order price. If you’re not a Roxy Girl Club member, your order will be eligible for free delivery if it’s over £55. Orders roughly take between 2 - 7 working days to be delivered.
Are returns free?
If you’re a member of the Roxy Girl Club, then Roxy will offer you a prepaid returns label. If you placed an order as a guest, you will have to cover the cost of the return.
Will I get a refund?
Yes, you have 30 days from the date of receipt to return your order and be eligible for a refund. Orders must be returned in the original packaging, in perfect condition, unused, undamaged and with all the labels intact.
Other FAQs
Does Roxy offer a student discount?
Yes, Roxy offers 3 separate discounts exclusively for students. Students can claim 20% off new collection items, 10% off technical products and 5% off discounted products. To access these offers, simply sign in to your StudentBeans or UNiDAYS account.
How do I contact Roxy?
To contact the Roxy customer service team, fill out the contact form found on their website, and you’ll promptly receive an email in response from the team.
Our Roxy Money-Saving Tips
Other ways to save at Roxy include signing up for the newsletter, downloading the app, joining Roxy Girl Club and shopping in the sale.
Sign Up For The Newsletter. When you sign up for the newsletter at Roxy, you’ll receive a 15% discount on your first order. You’ll also receive all of the latest and greatest news on exciting product launches and get access to exclusive promotions.
Download The App. Download the Roxy app to earn a wide variety of benefits. You’ll receive exclusive offers for Roxy Girl Club members, early access to sales, promotions and collections and more!
Join Roxy Girl Club. By joining Roxy Girl Club, you’ll earn reward points on every £1 spent at Roxy! You’ll be rewarded with 100 points as a welcome gift, and for every 300 points earned, you can enjoy a £15 discount. That’s not all, you’ll also receive free delivery and returns on every order, get birthday offers, early access to sales and more.
Shop The Sale. To get your favourite items at a discounted price, look no further than the ‘Sale’ page at Roxy. We’ve previously seen discounts such as 50% off dresses, 50% off bodywear and 50% off shoes.
How to Use Your Roxy Discount Code
- Look through our available voucher codes and click ‘Get Code’.
- A new tab will open, redirecting you to Roxy.
- Shop for surfing clothing and more, and add your item/s to the cart.
- Click on the cart, and you’ll see the ‘Enter Your Promo Code’ box.
- Paste your voucher code in the text box and click ‘Apply’.
- Complete your order and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
