Tru-Diamond Voucher code
- £20 off all orders
- Up to £60 Off Selected Jewellery
- Up to 79% Off Necklaces
- Save Up to £110 On Solitaire Rings
- Up to 88% Off Women’s Watches
- Like Us On Facebook For All The Latest Promotional Discount and Special Offer.
- When will I receive my order?
- What do I do when on receiving the item I do not find it acceptable?
- Who pays the postage on returned items?
- What should I do if there is any other problem with my order?
- What happens if some fault occurs in the jewellery item after purchase?
For all jewellery items that are available in stock, the delivery is made within 5 days of placing the order. However, in case it is out of stock, customers are requested to allow for a 21 days delivery time period, as all the items are handmade.
The customers can always return the ordered product at Tru-Diamonds, P O Box 58, Porth, Wales, CF39 8WZ, along with the reason for return. Either a replacement or refund can be provided.
If the items are faulty then Tru-Diamonds bears the cost of return fully. However, if there is any other reason, like improper size, in that case the customer has to bear the return postage charge.
In case of any other issue, the customers are free to contact Tru-Diamonds, either through post or over the telephone or fax. All the details are available at Tru-Diamonds’ website.
All the jewellery items are covered under the Unique Triple Guarantee offered by Tru-Diamonds. Under this the customer are entitled to a 90 days money back guarantee, a lifetime guarantee on the stone and a lifetime full replacement warranty. The customers are requested to visit the website for details. In case the customer feels it is a premature defect, or related to poor quality, kindly inform Tru-Diamonds through post.