FAQs
Delivery & Returns FAQs
Can I get free delivery at Charles & Keith?
Yes, all orders over £75 will be eligible for free standard delivery. Deliveries will take 2-5 working days. Orders under £75 will incur a delivery fee of £4.
Does Charles & Keith do free returns?
Yes, you will have 30 days from the date of delivery to return your order completely for free. Charles & Keith will supply you with a free returns label once you’ve contacted them.
Will I get a refund?
Yes, once your order has been returned and processed by Charles & Keith, you will receive a full refund within 14 days.
Other FAQs
Is Charles & Keith a good brand?
On Trustpilot, Charles & Keith has a score of 3.6 out of 5 stars based on over 2,500 reviews.
How do I contact the Charles & Keith customer service team?
To contact the customer service team at Charles & Keith, use the live chat feature available 24/7 on the website or fill out the contact form and receive an email back from the team.
Our Charles & Keith Money-Saving Tips
Other ways to save at Charles & Keith include signing up for the newsletter, referring a friend, following the social media accounts and becoming a privileged member.
Sign Up For The Newsletter. When signing up for the newsletter at Charles & Keith, you’ll be rewarded with an exclusive 10% discount on your next purchase. You’ll also be the first to know about upcoming promotions and exciting new product drops.
Refer A Friend. If you love Charles & Keith, why not treat your friend to a 10% discount on their next order? When you refer a friend to Charles & Keith, you’ll also be rewarded with a 10% discount on your next purchase, just as a thank you.
Follow The Social Media Accounts. By simply following Charles & Keith on TikTok or Instagram, you’ll gain a huge 15% discount on your next order.
Become A Privileged Member. When you make a purchase of £150 or more at Charles & Keith, you’ll be rewarded with access to become a VIP member. You’ll receive a £10 discount as a welcome treat, a £10 discount on your birthday, a 10% discount on full-priced orders and a quick and easy checkout experience.
How to Use Your Charles & Keith Discount Code
- Look through our voucher codes on offer and click ‘Get Code’.
- You will be redirected to Charles & Keith.
- Start shopping for apparel and accessories, then add your item/s to the bag.
- Continue to the shopping bag and you’ll see the ‘Promo/Voucher Code’ box.
- Paste the code into the box and click ‘Apply’.
- Complete your order and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
