FAQs
Delivery & Returns FAQs
Does Dormeo offer free delivery?
Yes, Dormeo offers free delivery on all mattresses. However, smaller items under £79 will cost £4.95 for delivery.
How much does delivery cost?
Delivery of smaller items under £79 costs £4.95. Dormeo aims to deliver all items within 14 days. In some cases of high demand, however, please allow for up to 28 days for delivery of your order.
Can I track my order?
Yes, you can track all Dormeo orders. You’ll be sent a tracking referend and number when your order is dispatched.
How are mattresses delivered?
Dormeo Memory Mattresses are delivered vacuum packed for easy movement and improved hygiene. Don’t use sharp objects to open the package to avoid damage. Your new mattress will be back into shape in 15 minutes and ready to use in 6 hours.
Can I return a mattress or mattress topper?
Dormeo offers a 200 night trial period on selected mattresses for you to try your new purchase in the comfort of your new home and if you’re not completely satisfied send it back for a full refund. If you’re not happy with your purchase just give them a call on 0800 224 8361.
Can I return a Divan base or headboard?
Unfortunately not, bases & headboards can only be returned if they are damaged upon delivery and if there is a fault with the product. If there is a fault with your new purchase, Dormeo will send out an independent technician to assess and advise on the potential next step in the returns process.
Other Ways to Save at Dormeo
Check out the seasonal sales, shop the rejuvenated range and visit the clearance page to save on your next Dormeo order.
Bundle & Save: One of the best ways to save at Dormeo is by buying a bundle like the Winter Bundle. By doing so, you can save £100s versus buying individually.
Shop the Sale: Dormeo runs sales throughout the year, especially during seasonal sale periods such as spring, Black Friday, Cyber Monday, and Christmas. During these periods, you can save up to 60% on everything from pillows and toppers to memory foam mattresses.
Shop Rejuvenated: Visit the official Dormeo rejuvenated section to get up to 75% off mattresses that have been restored, deep-cleaned, and purified instead of ending up in landfills. It's better for your wallet and the environment!
Clearance: Visit the clearance section at Dormeo to save up to 70% on end-of-line and overstock pillows, frames, and mattresses. But be quick, once they are gone, they're gone!
How to use your Dormeo discount code
1. Take a look at our available {merchant} discount codes and find the one that works best for your shopping needs.
2. Once you’ve found your code, you'll be redirected to the {merchant} website.
3. Find everything you like and add it to your basket.
4. When you’re happy with everything you’ve added, you can begin the checkout process.
5. Enter your details and your discount code into the promo code box.
6. Hit the ‘Apply’ button to watch your total bill shrink.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
