FAQs
Orders FAQs
Is there a student discount?
Yes, Christies Direct offers a 10% student discount on all orders. Not only that, if you’re a student on an animal grooming/care-related course, you can apply for a 12-month membership and receive a 10% discount on all orders for the 12 months and access several other perks.
Can I return my order?
If you are unhappy with your order, you have 30 days to return it to Christies Direct. All products must be unused and in pristine condition for resale. The cost of returning your order will be your responsibility unless the order arrives damaged or faulty, then Christies Direct will refund you the postage.
Will I get a refund?
Yes, if your order is returned within the 30-day window, in the original packaging and unused, Christies Direct will fully refund you. Refunds usually take up to 7 days to be processed.
Other FAQs
Is Christies Direct legit?
On Trustpilot, Christies Direct has a rating of ‘Excellent’ with 4.8 stars out of 5 based on 16,500+ reviews.
How do I contact Christies Direct?
You can call the customer service team at Christies Direct at 02827 666 879, available from Mon - Fri, 9 am - 4 pm. Alternatively, you can email support@christiesdirect.com or message them via the live chat option.
Our Christies Direct Money-Saving Tips
Other ways to save at Christies Direct include signing up for the newsletter, using ‘Pawish Points’, taking advantage of free delivery and shopping through the offers page.
Sign Up For The Newsletter. When signing up for the Christies Direct newsletter, you’ll be rewarded with a 10% discount on your first order. You will also be sent special offers and updates on exciting new products. To sign up, simply use a valid email address.
Free Delivery. Take advantage of Christies Direct's free delivery offer to save extra cash on your orders. All orders over £50 will be eligible for free delivery and will take approximately 2 - 3 working days.
Pawsh Points. Christies Direct offers membership rewards for purchasing products through their site. The more products you buy, the more rewards you earn. You’ll earn redeemable points with every purchase (which can be used as a discount for future purchases), the more points you earn, the better tier you unlock. For example, if you earn 1000+ points in a year, you will unlock the ‘Pampered Pooch’ tier and get access to limited edition products and 5% off all orders. The highest tier you can unlock is the ‘Top Dog’ tier which is unlocked when you earn over 2000 points in any given year. The ‘Top Dog’ tier entitles you to limited edition products, 10% off all orders, 24-hour early access to sales, a free gift every month, an extended returns period and priority call queue service.
Shop The Offers Page. To find amazing deals for pet products, look no further than the offers page at Christies Direct. We’ve previously seen discounts such as 15% off clippers and blades and 15% off shampoos, conditioners and colognes.
How to Use Your Christies Direct Discount Code
- Look through our voucher codes available and press ‘Get Code’.
- The code will copy and a new tab will redirect you to Christies Direct.
- Start shopping for dog grooming supplies and add your item/s to the cart.
- In your cart, you’ll see the ‘Discount Codes’ option.
- Paste your voucher code where it says ‘Enter Your discount code’ and click ‘Apply Discount’.
- Complete your order and start saving today.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
