Dunelm Returns Information in 2022

Last Updated on 18th of July, 2022 by Aron Clinch

What is the Dunelm returns policy?

Dunelm offers 28 days from the point of purchase for you to make your mind up about their products. You’ll need proof of purchase and the product has to be unused and has all the packaging and tags intact. Oh, and returns at Dunelm are completely free.

They pride themselves on offering free and flexible returns when you buy at Dunelm, but if you want a little more details before you place an order, check out the Dunelm returns information page.

Can I return made-to-measure items?

Made-to-measure items are unique to you. Because of this, they can only be returned if they’re damaged, faulty, or if they’ve not been made to your measurements. Because of this, Dunelm encourages you to check out samples and be thorough with your measurements to reduce the risk of the item not being to your liking.

Can I return items online?

If you bought the product online, you can arrange a return online. However, if you bought the product in-store, you’ll need to take your receipt and the item to your local store.

Is Dunelm Hermes returns free?

Yes, they are. All you need to do is head to the Dunelm website and log the return online. Then you can decide if you want them to pick the item up from you, or whether you'd prefer to take it to a Parcelshop.

If you want to save a few quid and avoid those extra costs, our Dunelm discount code page is packed with ways to save, as well as exclusive deals and sales information.

How do I return large items at Dunelm?

If your item weighs more than 15kg or is longer than 120cm, it’s considered a large item. You can call Dunelm on 0345 165 6565 to organise collection from your room of choice, or from your doorstep.

What if I’m not happy with the returns service at Dunelm?

If you’ve tried every option Dunelm offer, you can refer your case to Alternative Dispute Resolution. Trading standards have a comprehensive list of approved ADR providers that are helpful if you feel you’re not satisfied with the options Dunelm have offered.

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