FAQs
Delivery & Returns FAQs
Can I get free delivery?
Pondkeeper does not offer permanent free delivery. However, they do have occasional discount codes for free delivery which we will list here.
What delivery options do Pondkeeper offer?
Standard delivery costs £4.99, and should arrive the next working day, so long as your order was placed before 1pm. You can also opt for Saturday delivery for £19.99, or Sunday delivery for £24.99. Pondkeeper occasionally offer weekend deliveries from £14.99, saving you up to £10, but you'll need to get in touch with their customer service team to check if this is available.
Can I track my Pondkeeper order?
That depends on what you've ordered and who it is being shipped with. Items sent by Royal Mail, or larger items that will arrive on a pallet cannot be tracked online. Pallet orders can be tracked by getting in touch with the Pondkeeper customer service team, but you'll just have to wait for Royal Mail orders to arrive. Any orders sent by DHL can be tracked via their online portal. You will receive details about the courier your order is being shipped with and any relevant tracking details via email once your order has been confirmed.
Can I return my items?
You can send any items you no longer want back to Pondkeeper within 30 days of your purchase, but this will incur a £15 returns fee, rising to £60 if your order arrived via pallet. You will need to ensure items are returned unused and undamaged in their original packaging to receive your full refund. Note that custom liners and live plants cannot be returned. If your items are faulty, get in touch with the customer service team and they'll arrange a replacement free of charge.
Our Pondkeeper Money-Saving Tips
Take a peek at the Pondkeeper Best Sellers, where you can grab popular products at up to 50% off their usual price. If you're shopping on a budget, you'll see items across their entire range and can sort by price (low to high) to view the cheapest items first.
Check out the Special Offers by clicking the 'Offers' tab in the navigation bar. Limited-time deals can net you up to 70% off. Check-in now and then, as these offers are updated regularly.
Sign up for the Pondkeeper newsletter to receive the latest offers, discount codes, and sales in your inbox.
How to use your Pondkeeper discount code
Follow these instructions to apply your Pondkeeper discount code and unlock a saving:
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
