FAQs
Delivery and Refund FAQs
Can I get free delivery at Donald Russell?
Yes, Donald Russell offer free standard delivery on orders when you purchase products worth over £50.
What delivery options are available?
Standard UK delivery costs £10 on orders under £50. For orders over £60, delivery will cost £12 to a remote area. Orders to a remote area have a minimum spend of £60.
Do Donald Russell deliver to Northern Ireland?
Unfortunately, Donald Russell do not currently deliver to Northern Ireland. However, if this changes we’ll update this page to show all of the latest and most up-to-date information.
How are orders packaged?
Orders are frozen before they’re despatched and then packaged in Donald Russell’s innovative chilled boxes so they arrive to you as fresh and safely as they can.
Can I return my order?
Donald Russell offer a no quibble money-back guarantee on orders. Just contact them on 01467629666 to speak to an advisor.
Other FAQs
Can I get a Donald Russell Gift Voucher?
Yes, online gift vouchers can be purchased via the Donald Russell website. Alternatively, you can buy them via their call centre. You can contact their team on 01467629666.
What value gift vouchers can I buy?
Donald Russell gift vouchers are available in £10, £20 or £50 denominations and are sent directly to an email address. Once purchased gift vouchers are valid for 18 months.
Where can I get a Donald Russell discount code from?
Keep an eye on the MyVoucherCodes page for the latest and greatest Donald Russell discount codes to help you save money and time on your purchases.
Our Donald Russell Money-Saving Tips
Want to know about the latest offers and new seasonal ranges? Sign up for the Donald Russell newsletter for 25% off your first order. You’ll also receive all the latest deals and discounts straight to your inbox.
If you refer friends and family to Donald Russell, they'll receive 25% off their first order, and you'll receive 25% off your next order.
Free standard delivery is available with orders over £50. So you can spend more on the things that matter: those delicious cuts of the finest meats.
Look at their Offers section to find many products with significant price cuts! There are multi-buy deals, reductions and bundles to get you more for your money.
How to use your Donald Russell discount code
- Take a look at our available Donald Russell discount codes and find the one that works best for your food needs.
- Once you’ve found your code, you'll be redirected to the Donald Russell website.
- Find everything you like and add it to your basket.
- When you’re happy with everything you’ve added, you can begin the checkout process.
- Enter your details and your discount code into the promo code box.
- Hit the ‘Apply’ button to watch your total bill shrink.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
