FAQs
Booking FAQs
What is Ticketmaster Verified Fan?
Verified Fan allows you access to early-release tickets between 12 and 24 hours before the presale. It’s free to sign up and can be done on the Ticketmaster website.
What is a ‘pre-sale’ for ticket?
This is for tickets that are made available before they’re released to the general public. Typically, these are available for members of fan clubs or customers of large companies such as O2.
How do I transfer a ticket via Ticketmaster?
All you need to do to transfer a ticket is to log into your account and select the event that you have booked. From here, you’ll need to click the transfer button and enter the receiver’s email address correctly (they’ll need a Ticketmaster account in order to access the tickets). Once your guest has accepted the ticket, it will only be valid via their account.
Other FAQs
Can I cancel and get a refund?
You can, thanks to the Ticketmaster ‘Fan Guarantee’. This allows you 24 hours after the purchase of your ticket to change your mind and get a full refund. Cancellations after this time are not refundable but may be eligible for resale.
What happens if my event has been cancelled?
If the event that you have booked has to be cancelled, you’ll automatically receive a full refund from Ticketmaster. If it has been rescheduled, you’ll be informed of the new time and dates.
What is the best way to contact Ticketmaster?
The best way to contact Ticketmaster is by calling their customer service team on 0333 321 9999. Alternatively, you can contact them via their online live chat.
Our Ticketmaster Money-Saving Tips
Other clever ways to save at Ticketmaster include becoming a Verified Fan, using the Festival Finder and making the most of AMEX and O2 perks.
Register to become a Ticketmaster Verified Fan. By doing so, you can get early access to tickets before they go on pre-sale!
You can now buy Ticketmaster gift cards. These pre-loaded cards can be gifted as physical cards or e-cards.
If you're looking for your next festival fix, then why not check out the Ticketmaster Festival Finder? It helps you to filter through lots of different events and has hints and tips to help you make the most out of your trip.
If you’re a customer with American Express or O2, then it’s certainly worth keeping your eye out for early-release tickets. You’ll be notified via email when these become available, and you’ll have first priority over those waiting for the general sales.
How to Use Your Ticketmaster Discount Code
- Look through our list of Ticketmaster discount codes and choose one that best suits your shopping needs.
- Click the 'Get code' or 'Get discount' button and then copy the code. The Ticketmaster website will open automatically in a separate tab.
- Start shopping and add any bookings that you'd like to make to your online shopping basket.
- Review your selection, ensuring the tickets are eligible for a discount. Paste your Ticketmaster discount code into the relevant box.
- Submit to activate your code and enjoy your discount.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
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