FAQs
Delivery & Returns FAQs
How much is delivery?
Collection from bookstores in the Hive network is free and takes 3-5 days. Standard 2nd class delivery is free, there is also Premium delivery for £3.25 which takes 1-2 working days.
Can I get free delivery?
Yes, Hive have free 2nd class delivery through Royal Mail which takes 3-5 days.
Can I track my order?
You can track your order through the order history section of your account. This allows you to check the status of your order, including whether it has been dispatched.
How long does delivery take?
For UK deliveries, once dispatched, orders should arrive within 3-5 working days, or within 1 working day for Premium delivery. For deliveries within Europe, it typically takes 5-7 working days, and for the rest of the world, 7-10 working days.
Can I return my order?
Items can be returned within 30 days for a full refund if you are not satisfied. The returned items must be in their original condition, ideally in the original packaging. This includes DVDs and music CDs, which must have their holographic seal or shrink-wrap intact. eBooks and eAudiobooks, due to their nature, cannot be returned once the download has started.
How do I return items?
Include a copy of the dispatch note or a note with the order number, your name, email address, and delivery address. Explain why you are returning the items, and whether you want a refund or a replacement. Use the returns address sticker provided and post your item back.
Our Hive Money-Saving Tips
Young Person Discounts: If you're a student, or apprentice or are aged between 16-25, you can get a 10% discount on orders at Hive through Student Beans.
Senior Discount: If you're over 55 years old, you can get 10% off your order by completing the form on the senior discount page on the HIve website. Once the form is done you will receive a unique code to use on your order.
Offers Page: Be sure to check out the offers page where you can save up to 40% on great books from all genres, from cookbooks and autobiographies to colouring books and kid's bedtime stories.
Newsletters: Sign up to the Hive newsletter to get access to the latest sales and offers sent straight to your inbox.
How to use your Hive discount code
- Take a look at our available Hive discount codes and find the one that works best for your shopping needs.
- Once you’ve found your code, head over to the Hive website and start shopping!
- Find everything you like and add it to your basket.
- When you’re happy with everything you’ve added, you can begin the checkout process.
- Enter your details and your discount code into the promo code box.
- Hit the ‘Apply’ button to watch your total bill shrink.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
