FAQs
Delivery & Returns FAQs
Can I get free delivery?
Yes, all orders over £30 are eligible for free UK delivery. All orders are dispatched on a 48-hour tracked delivery service with Royal Mail. Orders under £30 will be charged £3.95.
Can I return my order?
You can return any order within 14 days from when the order was delivered. All returns must be delivered in the original packaging and undamaged. You will have to cover the cost of the return unless your order was delivered in error or if the item is damaged or defective.
Will I get a refund?
If your order is returned within 14 days, in the original packaging, undamaged and unused, TONI&GUY will fully refund you or offer to exchange the product/s for something else.
Other FAQs
How to contact TONI&GUY?
TONI&GUY has an extensive FAQ page for all of your customer service needs but if you wish to talk to someone directly, you can call 01753 612 040.
Does TONI&GUY offer a student discount?
Yes, TONI&GUY offers students a 10% discount on cut & blow-dry services in their salons from Monday - Friday. Simply check with your local salon and show your valid student ID card.
Our TONI&GUY Money-Saving Tips
Other ways to save at TONI&GUY include referring a friend, signing up for the rewards program, subscribing to the newsletter and shopping in the outlet.
By logging in or creating an account, you can refer a friend by sharing the unique code found in the ‘Refer A Friend’ tab. Once your friend has completed their first appointment and used the unique code, you will receive a complimentary HAIRSPA experience and £10 off your next order.
Sign up for the TONI&GUY rewards program today and receive a variety of benefits. Some of the best benefits include earning rewards points on every purchase with £1 equalling 1 point (you can use these points for future discounts on purchases) and getting exclusive offers from your favourite brands.
Want to be ahead of the curve? Sign up for the TONI&GUY newsletter and be the first to learn about offers, new products, and competitions and receive expert advice. We’ve previously seen competitions to win a LABEL.M personalised haircare kit valued at £150.
If you want to save on big-name brands, look no further than the outlet at TONI&GUY. We’ve previously seen offers on products go for 20% off. The outlet is available all year round so keep an eye out on our page for the best deals the outlet at TONI&GUY has to offer.
How to Use Your TONI&GUY discount code
- Browse through our voucher codes on offer and press ‘Get Code’.
- The code will copy and you’ll be redirected to TONI&GUY.
- Start shopping for hair products and add your item/s to the bag.
- Proceed to the checkout and most discounts will be automatically applied.
- You might also be able to copy and paste your TONI&GUY discount code into a discount code box.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
