FAQs
Delivery and Returns FAQs
Can I get Waitrose groceries delivered?
Yes, you can - Waitrose offers a delivery service to bring your grocery orders directly to your door.
Can I modify my order?
Yes, you can. After placing your order, you can add, remove, adjust quantities, or leave a note for the shopper. Changes to your order can be made up until 8 pm on the day before your scheduled delivery.
Can I cancel my order?
Yes, in addition to making changes to your order, you can cancel it if needed. You can do so by logging into your Waitrose account or contacting the customer service team.
Is there a delivery fee?
Yes, there is a small charge for delivery, which helps cover the costs of picking, packing, and delivering your order. The delivery fee depends on the timeslot you choose, and fees usually come in at around £3.00 - £7.00.
What should I do if I receive a missing, incorrect, or damaged item?
First, check your receipt to see if the product was unavailable, substituted, or missing. If you need to report a missing or damaged item, please complete an online issue form.
Do Waitrose substitute items?
Yes, Waitrose aims to fulfill your entire order, but occasionally substitutions are necessary. In such cases, they will provide the best available alternative. On the morning of your delivery, you’ll receive a receipt detailing any missing items or substitutions. You will always be charged the lower price between the original item and the substitute.
Can I refuse a substitution?
Yes, you can refuse a substitution at the time of delivery by informing the driver, and your refund will be processed. If you’re unhappy with a substitution after the driver has left, you can return the unwanted item to your local Waitrose & Partners store.
Can I return an item from my online order?
Yes, items can be returned to the delivery driver or at your nearest Waitrose & Partners store within 35 days, along with the original proof of purchase and packaging. Some items are not eligible for refunds, so please refer to the customer services page for more details. Refunds will take 5-7 days to process and appear in your bank account.
Other FAQs
How can I obtain a Waitrose discount code?
You can find the latest Waitrose discount codes right here at MyVoucherCodes. They often provide welcome discounts, so it's a good idea to check regularly.
How do I contact the Waitrose Customer Service Team?
You can call them on 0800 188 884 Monday to Friday: 08:00 - 22:00 Saturday: 08:00 - 21:00 Sunday: 09:00 - 21:00. You can also email them at customerserviceteam@waitrose.co.uk.
Our Waitrose Money-Saving Tips
Learn how to make the most of your grocery shop at Waitrose with our money-saving tips. From free delivery to using a John Lewis Partnership card, you’re sure to save on your next shop.
Take advantage of free online delivery and in-store collection at Waitrose when your order meets the minimum spend requirement of £40.00.
For great savings on groceries, visit the Waitrose offers page to find the latest discounts. Whether it’s saving a third on selected items, taking advantage of multibuy deals, or enjoying discounts of up to 50%, there’s always an offer to catch your eye.
Join myWaitrose for free to enjoy fast-track shopping, exclusive deals and a complimentary cup of tea or coffee when you visit in-store.
You can also earn points at Waitrose with the John Lewis Partnership card. Earn 1.25% back on every pound spent, which you can redeem for vouchers to use at John Lewis and Waitrose. For new customers, the rate is currently 2.5% for the first 60 days.
Using your Waitrose discount code
- Look through our list of Waitrose discount codes and choose one that best suits your shopping needs.
- Click the 'Get code' or 'Get discount' button and then copy the code. The Waitrose website will open automatically in a separate tab.
- Start shopping and add any items you'd like to buy to your online shopping basket.
- Once finished, proceed to checkout and paste your Waitrose promo code into the relevant box. Ensure that it has been successfully applied.
- Confirm payment and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
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