FAQs
Delivery & Returns FAQs
What delivery options are available at Yoox?
Yoox offers 3 different delivery options. Standard delivery (4-7 working days) costs £9 or is free for orders over £200. Express delivery (2-3 working days) costs £12, and finally, UPS Access Point (4-6 working days) costs £9.
Are returns free?
No, returns will have a fee of £9 and will be deducted from your refund.
Will I get a refund?
Yes, you have 14 days from the date of delivery to return your order and receive a refund. If you originally paid for standard delivery, this will also be refunded.
Other FAQs
Does Yoox have good reviews?
On Trustpilot, Yoox has a rating of ‘Great’ with a score of 3.9 out of 5 stars based on over 115,000 reviews.
How do I contact Yoox?
To contact the customer service team at Yoox, call 0800 086 8448, which is available between Monday - Friday, 7 am - 8 pm and Saturday - Sunday, 8 am - 3 pm. Alternatively, you can send them a message on Facebook Messenger, use the live chat feature or fill out the contact form and receive an email back.
Our Yoox Money-Saving Tips
Other ways to save at Yoox include using the free delivery offer, signing up for the newsletter, shopping in the sale and taking advantage of the student discount.
Free Delivery. If you’re looking to save a little bit of cash on your order, all orders over £200 are eligible for free standard delivery. Standard delivery takes 4-7 working days for orders to be delivered.
Sign Up For The Newsletter. When you sign up for the newsletter at Yoox, you’ll receive a 15% discount on your first order. You’ll also receive the latest news on exciting product drops and be the first to know about upcoming promotions.
Shop The Sale. For fantastic deals and offers on clothing and accessories, make sure to check out the sale page at Yoox. We’ve previously seen discounts such as 80% off women's apparel and 60% off men's apparel.
Student Discount. Yoox offers a discount exclusive to students. Students can get 15% off all orders via StudentBeans.
How to Use Your Yoox Discount Code
- Browse our voucher codes on offer and click ‘Get Code’.
- A new tab will open, redirecting you to Yoox.
- Start shopping for clothes and add your items to the shopping bag.
- Click on your shopping bag, and you’ll see ‘YOOXCODE’, click that, and a drop-down option will appear.
- Paste your voucher code in the ‘PROMOCODE’ box and click ‘Apply’.
- Complete your order and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
