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Terms & Conditions

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Terms & Conditions

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Terms & Conditions

1.1 These terms (Terms) apply to all bookings for car parking made through www.premierinn.com (the Website). They relate to the different types of car parking services described on the Website and apply to all guests.
1.2 Please note that some parking services require you to provide the keys to your car to the Operator and that your car will be driven by the Operator.
1.3 In these Terms:
1.3.1 "you" and "your" means a guest who books car parking services via the Website
1.3.2 "the Operator" means the organisation which operates the park.
1.4 We will only ask you for information which we reasonably require to provide the car parking services but it is important that you provide to us the information which we request. If you do not do so you may have to pay further fees for parking your vehicle.
1.5 It is very important that you follow all the instructions and processes in relation to your car parking arrangements which are provided to you by us and the Operator;
1.6 We may change the car parking instructions and processes from time to time but if we do so we will let you know.
1.7 We may change the Terms from time to time but the Terms in force at the time you made your booking are the ones which will apply to you.
1.8 You cannot change your car park booking once it has been made, except to change the details of the car to which it relates, nor transfer your booking to someone else.

2 Charges
2.1 Our car parking charges will be those which applied at the time you booked the car parking. Our car parking charges include VAT.
2.2 The price for your car parking is based on the period of car parking you selected at the time of booking. If either your arrival or departure time varies from those you selected when booking you may be liable for an additional parking fee and you must settle this with the Operator before you leave the car park. The additional charge will apply whatever the reason for the extension to your stay in the car park unless it is caused by our negligence.
2.3 We will not make any refund to you for car parking charges if you do not use your booking.

3 Leaving your vehicle
3.1 Before you leave your vehicle it is your responsibility to:
3.1.1 apply the handbrake properly
3.1.2 fully close all the windows and switch off the lights of your vehicle
3.1.3 engage any steering lock, immobiliser, alarm or other security device that is fitted to your vehicle
3.1.4 lock your vehicle securely
3.1.5 remove all personal possessions from the vehicle where possible to do so. (If you do leave possessions in your vehicle then you should lock them in the boot and should not leave them where they are visible)
3.1.6 ensure that no animal is left in your vehicle.

4 At the car park
4.1 You should exercise care when driving in the car park and follow all directional signs. If you damage another vehicle while you are in the car park you must promptly report it to a member of the car park staff.

5 Courtesy Bus
5.1 Please be aware that:
5.1.1 you need to leave sufficient time to reach the terminal building from the car park using the courtesy bus. You can obtain guidance on the estimated transfer times (assuming normal traffic conditions) and the frequency of the courtesy buses from the Website.
5.1.2 you also need to take into account the time to find a space, park your vehicle, unload your luggage, secure your vehicle and walk to one of the car park bus stops.
5.2 It is your responsibility to make sure that:
5.2.1 you board the correct courtesy bus as not all buses stop at all terminals; and
5.2.2 you remove all of your luggage from the courtesy bus when you reach the terminal or when you return to the car park.
5.3 Neither we nor the Operator accepts responsibility if you miss your flight because you have left insufficient time to park your vehicle or to reach the terminal building from the car park or because of increased transfer times or because you failed to remove all of your luggage from the courtesy bus (except where we are negligent).

6 Our Responsibility
6.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you made your booking.
6.2 We do not accept responsibility (to the extent that we are permitted to exclude liability at law) for:
6.2.1 any loss or damage occurring to your vehicle or possessions if you fail to take any of the steps referred to in paragraph 3.1above
6.2.2 damage to or theft of or from your vehicle while it is in the car park.
6.3 If any event referred to in paragraph 6.2 occurs you must report it to a member of the car park staff before you leave the car park and it will be investigated promptly. Please note paragraph 8 below as regards settlement of any claims.
6.4 We do not in any way exclude or limit our liability for:
6.4.1 death or personal injury caused by our negligence;
6.4.2 fraud or fraudulent misrepresentation;
6.4.3 any other terms for which we are not permitted to exclude liability at law.
6.5 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our control.
6.6 Although the Operator takes reasonable steps to make the car park a secure environment neither we not the Operator can guarantee the security of your vehicle.
6.7 If you fail to collect your vehicle more than 30 days after the date you specified in your booking and do not contact us in that time with the vehicle registration number, its approximate location in the car park, the reason for the delay and the expected collection date we will be entitled to assume that the vehicle has been abandoned. In that situation we or the Operator shall be entitled, as long as we give you 30 days notice in writing (which we will send by recorded delivery post to the address provided at the time of booking) to
6.7.1 remove the vehicle from the car park
6.7.2 sell the vehicle
6.7.3 deduct from the proceeds of sale all car parking fees at the drive up tariff due for the days on which the vehicle has been left in the car park after the date specified at the time of booking (or such revised date provided under paragraph 6.7) and our and the Operator's reasonable handling charges
6.7.4 remit any balance to the credit card the details of which were provided at the time of booking.

7 Roadworthiness of your vehicle
7.1 It is your responsibility to ensure that your vehicle is registered with the DVLA, has a valid vehicle tax disc, has a current MOT certificate (if required), is insured, roadworthy and complies with all relevant laws before you leave your vehicle with the Operator. We and the Operator reserve the right not to accept your vehicle and to cancel your booking if we have reasonable grounds to believe that it does not comply with these requirements.

8 Claims and complaints
8.1 The Operator does not have authority to settle or resolve on our behalf any complaint or claim you may have about the car parking services.
8.2 If you do have any complaint or claim please report it to Premier Inn Customer Relations, Oakley House, Oakley Road, Luton, LU4 9QH. Telephone 0845 099 0095. E-mail guest.relations@premierinn.com using Sleep Park Fly in the message subject line.

9 General
9.1 We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
9.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
9.3 Each of the paragraphs in these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
9.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
9.5 These Terms are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

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