FAQs
Delivery & Return FAQs
What delivery options do New Balance offer?
Standard delivery will cost you £4.50, or comes free on orders over £100, and should arrive within 2-3 working days. You can also opt for Express delivery, which should arrive in 1-2 working days, for £14.50. All orders are sent via UPS couriers.
Can I track my order?
Yes, you will be provided an order number when you place your order. Enter your order number, postcode and last name into the New Balance order tracker to see how your parcel is getting on.
What payment methods does New Balance accept?
New Balance accepts payments made using Visa, Visa Debit, Mastercard, Maestro, American Express and PayPal.
What is the New Balance returns policy?
You have 30 days after your purchase to return any items you're unhappy with. Returns are free of charge - just repack your shoes, attach the pre-paid UPS returns label, then drop it off to a UPS collection point and wait 5-10 working days for your refund to be processed. Items must be sent back in the condition they were received in to be eligible for a refund.
Can I exchange my purchase?
Unfortunately, New Balance does not offer exchanges. They recommend that you return your unwanted item and buy a different one instead.
Our New Balance Money-Saving Tips
Make the Outlet section your first stop when shopping for New Balance footwear & clothing. With all the latest deals, offers, sale prices and price drops, you can find top products at up to 40% off.
In full-time education? Verify your student status with a valid UNiDAYS account, and you'll get a discount of 10% on your New Balance orders.
Avoid delivery fees and save on those more expensive orders with free shipping on all orders over £100. With most New Balance trainers costing around this amount, qualifying for free shipping won't be hard.
Want the latest updates on New Balance products, promotions & events? Sign up for their newsletter, and you'll be sent all this directly to your email inbox. It's a great way to stay in the know about the latest developments in the world of New Balance.
How to use your New Balance discount code
Follow these instructions to apply your New Balance discount code and unlock a saving:
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
Fitness
Fitness
