FAQs
Delivery & Returns FAQs
What delivery options does The North Face offer?
The North Face offers Standard delivery for £5.00 or for free if your order is over £70.00. Alternatively, you can select the Click & Collect option (free of charge) and pick up your order from a nearby store of your choice.
What is The North Face's returns policy?
If you would like to return your The North Face order, you’ll have up to 60 days from the date of delivery to do so. In order to return your items, they must be unworn and in their original packaging. Returns are free and you can start the process by locating the 'How to Return' page on The North Face website.
Can I return my online North Face in-store?
Yes, you can return your The North Face online order to one of their many stores within 60 days of purchase.
Other FAQs
Do The North Face offer a Student Discount?
Yes, they do - The North Face currently offer a 10% student discount. To start saving, simply verify your student status with UNiDAYS.
Do The North Face purchases come with a warranty?
Yes, all The North Face products come with a full warranty. If a product fails due to manufacturing defects, it’ll be repaired or replaced for free. Warranties don't cover accidental damage, improper care or negligence, and you can find more information on their dedicated warranty information page.
How can I contact The North Face?
If you wish to contact The North Face customer service team, call 0800 328 0012, which is available Monday to Friday, 8 am - 6 pm. Alternatively, you can use their live chat feature on the website or fill out a contact form and receive an email back from a member of the team.
Our The North Face Money-Saving Tips
Other ways to save at The North Face include signing up for the XPLR Pass, taking advantage of free delivery, using the student discount and shopping for renewed products.
Sign Up For The XPLR Pass. Sign up for an XPLR Pass to get a voucher for 10% off your first purchase over £100.00 and early or exclusive access to new products. Plus, you can sign up for members-only events and competitions. It’s free to join, and you’ll even get a 20% discount on your birthday!
Free Delivery. Want to save on delivery fees? The North Face offers free delivery on all orders over £70.00 (otherwise £5.00) and free Click & Collect if you pick up your goods from your nearest store.
Student Discount. The North Face currently offers a 10% student discount. To start saving, be sure to register your student status online with UNiDAYS.
Renewed Products. The North Face Renewed is a marketplace for buying returned or defective clothing directly from the manufacturer. This is a great place to pick up some of your fashion favourites for less!
How To Use Your The North Face Discount Code
- Look through our list of The North Face discount codes and choose one that best suits your shopping needs.
- Click the 'Get code' or 'Get discount' button and then copy the code. The North Face website will open automatically in a separate tab.
- Start shopping and add any products that you’d like to buy to your online basket. Ensure you’ve added any extras that you might like too.
- Once finished, head to your online basket and paste your The North Face promo code into the 'Apply A Promo Code' section. Ensure that it has been successfully applied before proceeding to checkout.
- Confirm payment and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
