FAQs
Delivery & Return FAQs
Can I get free delivery at Dusk?
Yes, you can. Dusk currently offers free Standard delivery on ‘small’ orders over £75.00. For orders under this amount, delivery will start at £3.99.
What counts as a ‘small’ order?
Items such as bedding, curtains and other accessories are classed as ‘small’. Items such as beds mattresses, chairs, sofas and dining tables are classed as ‘large’, and come with a £12.99 delivery charge.
What is the Dusk returns policy?
If you’d like to return a small ‘item’, you’ll have 28 days from the date of delivery to do so. You’ll also have 28 days to send larger items back, although selected mattresses do come with a 100-night sleep trial.
Other FAQs
How do I contact Dusk customer service?
The best way to get in touch with Dusk is by completing their online contact form. A member of the customer service team will reply to your query within 5 working days.
Does Dusk offer an assembly service?
No, Dusk does not currently offer an assembly service. However, all of their larger items come with detailed installation instructions and tools.
Our Dusk Money-Saving Tips
There are plenty of other ways to save when shopping at Dusk, including signing up for newsletter deals, shopping in the sales and joining their rewarding loyalty programme.
Be sure to sign up for the Dusk newsletter. By doing so, you’ll unlock exclusive offers, early sale access and plenty of interior design hints and tips.
Dusk runs sale events throughout the year! It’s always worth checking their website during periods such as Black Friday, Christmas, New Year, Easter and summer.
If you’re after added savings, then why not check out the Dusk ‘Outlet’ section? Here, you’ll find plenty of quality bedding, cushions and more at heavily discounted prices.
Dusk offers their customers a 100-night sleep trial. If you’re not happy with the quality of your mattress after 100 nights, they’ll take it back for a full refund.
By joining MyDUSK, you’ll earn points every time you shop. Once you’ve created an account, you’ll not only get rewarded for the purchases that you make, but you’ll also get points on your birthday, for referring friends, by following them on social media and by leaving a product review.
How to Use Your Dusk Discount Code
- Look through our list of Dusk discount codes and choose one that best suits your shopping needs.
- Click the 'Get code' or 'Get discount' button and then copy the code. The Dusk website will open automatically in a separate tab.
- Start shopping and add any items you'd like to buy to your online shopping basket.
- Once finished, proceed to checkout and paste your Dusk promo code into the highlighted box.
- Confirm payment and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
