FAQs
Delivery & Return FAQs
Can I get free delivery at Havens?
Yes, you can. All orders over £50.00 qualify for free UK shipping. For orders up to £49.99, a delivery charge of £4.50 will be applied at checkout.
What is the Havens returns policy?
You’ll have 28 days from the date of delivery to send items back to Havens. The items must be returned unused, in a reasonable condition and in the original packaging. Refunds are normally processed within 14 working days.
How do I send my items back to Havens?
To return an item, you’ll first need to call or email their customer service team and let them know your order number and address. They will then inform you of the returns procedure and how to send the items back to them.
Other FAQs
How do I contact Havens?
The best way to contact Havens is by calling them on 01538 807178. Alternatively, you can email them at info@havensofwestcliff.co.uk.
What if my items are out of stock?
If your goods happen to be out of stock, a member of the Havens team will call or email you to let you know the lead times for restocking items, or to offer alternative products you can buy instead. Generally, they expect to refill times to be 10 - 15 days on top of the usual delivery estimates.
Does Havens have a physical store?
No, they do not. Havens is currently an online-only store, although they do take orders over the phone should you rather purchase items this way.
Our Havens Money-Saving Tips
Shop the ‘Outlet’ section, sign up for newsletter deals and make the most of free delivery to help you save on your next Havens shop.
Make the 'Outlet' section your first stop when you visit the site. Here, you’ll find all the latest offers and discounts on a wide range of collections.
Postage is free on all Havens orders over £50.00. For orders under this amount, delivery will cost £4.50.
Sign up for the Havens newsletter to get access to exclusive discounts and offers. You’ll also be the first to hear about new product releases and receive plenty of style hints and tips.
Havens has a handy online blog. Here, you’ll find a variety of interesting articles and buying guides!
How to Use a Havens Discount Code
- Browse our website to find a Havens discount code that best suits your needs.
- Click the 'Get code' or 'Get discount' button and then copy the code. The Havens website will then open automatically in a separate tab.
- Start shopping and add any items that you'd like to buy to your online cart.
- Once finished, proceed to checkout.
- Log into your account and fill in all required information. When completed, paste your Havens discount code into the “Discount Code” box and click “Apply” to complete.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
