FAQs
Delivery & Return FAQs
Does Net-A-Porter offer free delivery?
Yes, Net-A-Porter customers who have registered for the rewards scheme can get Express shipping for free. Free delivery is also available on all orders over £300.00.
Can I track my order?
Yes, once your order has been dispatched you’ll receive an email with the link to track your order.
Does Net-A-Porter accept returns?
Yes, you have 28 days after receiving your order to return your items to Net-A-Porter. Items must be returned unused with all tags and labels still attached. Any returns that don’t meet these requirements will be sent back to you.
Other FAQs
Does Net-A-Porter offer a student discount?
Yes, they do - Net-A-Porter currently offers a 10% discount on all online purchases. To start saving, simply verify your student status with UNiDAYS.
How do I contact Net-A-Porter?
The best way to get in touch with their customer service team is to email them at customercare@net-a-porter.com or to call 0800 044 5700.
Our Net-A-Porter Money-Saving Tips
Newsletter deals, homepage offers and a rewards programme are just a few extra ways to save when shopping at Net-A-Porter.
Check out the newsletter, where you can get all the latest Net-A-Porter deals and offers, sent straight to your inbox. By signing up for the newsletter you'll get yourself 10% off your first order.
Have a scroll through the homepage, this is where they’ll highlight the latest trends and some of the biggest and best Net-A-Porter offers will be shown here.
Be sure to check out the seasonal sales section at Net-A-Porter. Be sure to keep your eyes on their website during popular promotional periods such as Black Friday, Christmas and New Year.
This programme is well worth signing up for to avoid delivery costs and to get rewards with your purchases. You’ll also get access to a personal shopper, meaning you won’t ever be short of style inspiration!
Free delivery is available to all rewards programme members, or to customers that have spent £300.00 on any order.
How to use your Net-A-Porter discount code
- Start on our website by finding a Net-A-Porter discount code that best fits the product(s) you would like to buy.
- Click the 'Get code' or 'Get discount' button next to your chosen code and then copy the code for later. The Net-A-Porter website will then open automatically in a separate tab.
- Browse their website for the different items you would like to buy, adding each item to your online cart until you have everything you need.
- Once finished, proceed to checkout and review your order. If you are happy, sign in to your account or proceed as a guest.
- Paste your Net-A-Porter discount code into the discount box and click 'Apply'.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
