Boots Returns Information

Last Updated on 14th June, 2022 by Becky Spicer

What is the Boots returns policy?

Boots offer you 35 days to return items bought online. Items should be unused, unopened, undamaged, and in a resalable condition. For items that are faulty or damaged on delivery, an exchange or refund will be offered. Electrical items and photographic equipment must have all their leads, accessories and software to be accepted for return. The software must also have its original seal.

How do I return a Boots online order?

There are two options for returning your order from Boots. You can always return your online order in-store. Simply bring your item, email address, and returns forms to be processed by a member of staff.

You can also return via the Royal Mail using the pre-paid returns label which will arrive with your order. Be sure to keep proof of postage until you receive your refund. To return a large or heavy item, you will need to contact Boots customer service.

All refunds can take up to 14 days to be processed.

Can I exchange my Boots order?

Unfortunately, no. Boots do not currently offer exchanges on any items unless they are faulty. If your item arrives damaged or faulty, you can request an exchange or refund.

Can I keep my Boots Advantage Points after being refunded?

No, you cannot keep your Boots Advantage Points after a refund. All Boots Advantage Card points earned from the items which have been returned will be removed. This is part of the Boots Advantage Card Terms and Conditions.

What is the Boots Makeup Exchange Promise?

Boots become the first high street beauty retailer to offer a makeup exchange promise in 2020. At the time, testers were no longer available at Boots so customers found it difficult to find their ideal shades. Boots offered 35 days for customers to exchange their beauty products, according to This was valid even if the packaging had been opened.

Whilst the Boots Makeup Exchange Promise page is still live, testers are now available again so it is believed this initiative has now ended.

While the promotion may have ended, you can always check our Boots discount code page for a saving that works for you!

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