FAQs
Delivery & Return FAQs
Can I get free delivery on my next New Look order?
You can get free standard delivery when your order is over £50. Otherwise, standard delivery cost £2.99. If your order is over £100, you can get free Express Yodel delivery. Express delivery costs £3.99 for orders under this amount.
What other delivery options does New Look offer?
They offer Yodel Standard, Express Yodel, Nominated Day DPD, Royal Mail Channel Islands and Royal Mail BFPO. For more information on these shipping options, visit the New Look delivery page.
Does New Look have a Click & Collect option?
They offer Standard Click and Collect which is free on orders over £35, Express Click and Collect as well as Collect+. For more information on these options, visit the New Look collection page.
What is New Look’s return policy?
If you would like to return your New Look purchase, you have up to 28 days from its delivery date to do so. All returned items must be in their original condition and with all the tags and labels attached.
Can I return an online New Look order in store?
You can return your online order in store; you will have to provide a valid dispatch note along with your product.
Our New Look Money-Saving Tips
New Look runs sales throughout the year, saving you up to 70% on stylish clothing and accessories. The sales are worth checking out during seasonal periods such as Christmas, New Year, Black Friday and the end of summer.
As you've probably already heard, students can save 10% off their order when they verify their student status by signing up for or logging into their UniDays account. It's a great way to keep hold of your student loan whilst investing in a brand-new wardrobe at the same time.
If you have a Blue Light or Defence Services card, you can get a discount on your order at New Look. All you need to do is log into your head to the discount section on the New Look website.
You’ll get exclusive app promotions and insider info on the newest product ranges when you download the New Look app. You’ll also get easy access to delivery tracking, order updates and even The Style Match tool, which will help you find your next winning outfit.
If you're looking for more tips on how to save on clothing, check out our guide to buying clothing on a budget
How to use your New Look discount code
Follow these instructions to apply your New Look discount code and unlock a saving:
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
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