FAQs
Delivery & Returns FAQs
What are the delivery options available at Preloved?
Deliveries at Preloved are all organised with the sellers. Which means the options and price can vary. You also may be able to arrange a pick-up if you don’t mind travelling to your seller to collect your order.
Can I return my order?
Returns can be negotiated with the seller. Preloved doesn’t offer its own terms and conditions on returns, it will be dependent on the seller.
Other FAQs
Does Preloved have good reviews?
On Trustpilot, Preloved has a rating of ‘Great’ with a score of 4.1 out of 5 stars based on over 1,500 reviews.
Is Preloved free?
Yes, it’s completely free to list your items on Preloved, and you won’t face any selling fees. Memberships are paid, however, and range from £6 to £45.
How do I contact Preloved?
Preloved has an extensive FAQs section that aims to answer any general questions, but if your query isn’t answered, then you can fill out the contact form and receive an email shortly after.
Our Preloved Money-Saving Tips
Other ways to save at Preloved include becoming a member, reading the blog, shopping for free items and upgrading your membership.
Become A Member. Become a member at Preloved today to receive a whole slew of benefits. Gaining access to posting unlimited adverts, responding to adverts as soon as they’re posted, browsing the site ad-free, receiving exclusive member promotions, and much more. Memberships start from as low as £6 annually.
Read The Blog. Don’t waste your time by searching endlessly for the perfect product only for it to not be what you expected when it arrives. Look through the blog available at Preloved, where you can find helpful articles about what to buy, with articles such as ‘Top 8 Dog Travel Accessories for Your Car’ and ‘Our Tips on Buying a Used Car’.
Freeloved. Make sure to check out the ‘Freeloved’ page at Preloved, as you’ll find a long list of products that sellers offer completely for free. We’ve previously seen people offering free furniture such as sofas and dining chairs.
Upgrade Your Membership. Have you already signed up for a membership but have decided you need more amazing benefits? Fear not, as you can upgrade your membership at any time at Preloved with no hidden fees!
How to Use Your Preloved Discount Code
- Browse our voucher codes available and press ‘Get Code’.
- A new tab will open, redirecting you to Preloved.
- Start shopping for pre-owned products and contact the seller for the item you want.
- Sign in to your account and proceed to the checkout, and apply the voucher code when prompted.
- Complete your order and start saving today.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
