FAQs
Delivery & Returns FAQs
Can I get free delivery at WUKA?
Yes, you can! All orders come with free UK 2nd Class delivery as standard. International orders over £75.00 will also qualify for free delivery.
Can I cancel my WUKA order?
Yes. To cancel your WUKA order you’ll need to contact the customer service team as soon as possible by email. Unfortunately, WUKA is unable to cancel orders that have already been processed.
What is the returns policy at WUKA?
WUKA has a 100% Satisfaction Guarantee, which means you can exchange your first pair of underwear for another size or for a refund within 40 days. For all other orders, items must be returned unworn and with original labels in place within 40 days from the date of purchase.
Other FAQs
How do I contact the WUKA customer service team?
The best way to contact WUKA is by getting in touch via instant message on Facebook, or by emailing their customer service team.
Does WUKA have a store?
Although WUKA doesn’t have a standalone store, their products can be found at a range of stockists around the country. For more information and to find the nearest stockist to you, enter your desired location on their Store Locator page.
Does WUKA offer an NHS discount?
Yes, they do. All NHS staff can get up to 18% off at WUKA. Simply log in to either your Blue Light Card or NHS Staff Benefits account, search for ‘WUKA’ and follow the instructions.
Our WUKA Money-Saving Tips
Other ways to save at WUKA include taking advantage of the free delivery offer, signing up for the newsletter, using the key worker discount and WUKA perks.
Free Delivery. Make the most of free delivery when shopping at WUKA, all orders qualify for free 2nd Class UK delivery!
Newsletters. Sign up for the WUKA newsletter for all the latest industry news, hints and tips and exclusive offers. What’s more, you’ll get 10% off your first order by signing up.
Key Worker Discount. If you work for the NHS or are a current Blue Light cardholder, you can get up to 18% off when shopping at WUKA. Simply verify your employment status to create an account and start saving.
WUKA Perks. WUKA offer WUKA Perks - they work with brands to create period-positive workplaces. For employers looking for further information on registering, contact their customer services.
How To Use Your WUKA Discount Code
- Look at our available WUKA discount codes and find the one that best suits your needs.
- Go to the WUKA website once you find your code.
- Find everything you like and add it to your basket.
- You can begin the checkout process when you’re happy with everything you’ve added.
- Enter your details and discount code into the promo code box.
- Hit the ‘Apply’ button to watch your total bill shrink.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
