FAQs
Delivery & Return FAQs
What delivery options are available at Jack Wills?
Standard delivery is available for £4.99, whereas Next Day Delivery will set you back £7.99. Click & Collect is also an option, and may be worth considering if you’re near enough to a store as you’ll get a free £5.00 voucher on orders over £100.00.
How do I track my order?
Once you’ve made your purchase, you’ll receive a confirmation and dispatch email. This will include a unique tracking number for your order, which you can easily access to check on the status of your delivery.
Are Jack Wills returns free?
Jack Wills returns are only free if they have supplied you with an incorrect or faulty product. The cost of all other returns must be covered by the customer, and goods should be returned in the original packaging.
Can I cancel a Jack Wills order?
Unfortunately not, as orders are processed immediately. If you feel you have made a mistake or you no longer wish to receive your items, you will need to wait for your parcel to arrive and then send it back for a refund.
Other FAQs
Is there a Jack Wills student discount?
Yes, there is. You can get 10% off Jack Wills orders once your student status has been registered.
How do I contact Jack Wills?
The best way to contact Jack Wills is by selected the ‘Contact Us’ section on their website and following the on-screen instructions.
Our Jack Wills Money-Saving Tips
Student Discounts. If you’re a student, be sure to register for your 10% student discount! This can be done online and will save you money every time you shop.
Seasonal Sales. Check back regularly to catch incredible sales throughout the year. The biggest sales arrive at the start of the new seasons, but they also hold smaller events throughout the year which could save you a tidy sum.
Account Benefits. Register for an account to unlock a host of benefits, including exclusive discounts. Be sure to register for their newsletter too, as it’ll keep you up to date with all the latest news, releases and fashion information.
Shop The Outlet Store. The Jack Wills online Outlet store is certainly worth checking out, as it's the home to previous season favourites at heavily discounted prices. You can pick up everything from jackets and coats to knitwear, shorts, t-shirts and even accessories like phone cases.
Click & Collect Benefits. For online orders over £100.00, you can opt for the Click and Collect option and receive a £5.00 voucher to spend in-store! This is a handy trick for those who live near a Jack Wills shop. Your order will normally be ready in 3 - 7 days.
How To Use a Jack Wills Discount Code
- Find a Jack Wills discount code that you would like to use from our list above.
- Click the 'Gety code' or 'Get discount' button and copy the code. The Jack Wills website will then open automatically in a separate tab.
- Start shopping and add the items you'd like to your online basket.
- Once you have finished shopping, click on the shopping bag icon in the corner of the screen.
- You will then be able to look over your items. At the checkout, paste the discount code into the relevant box
- Click 'Apply' and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
