FAQs
Delivery & Returns FAQs
What are the Delivery options at YouGarden?
They offer standard delivery that arrives in 3-5 working days. Pre-ordered items will be shipped when they're ready, and if you've ordered other items, they'll usually be held until the date your pre-ordered items are ready. Outlying post codes may have to wait an additional 1-2 days for delivery.
What about smaller deliveries?
Smaller deliveries are posted with Royal Mail, but they don't come with tracking information like larger orders do.
How much is delivery?
Delivery charges at YouGarden change depending on the weight and size of the products ordered.
Can I get free delivery at YouGarden?
There is no standard free delivery option available all year round. But there are often deals that include free delivery. These may apply to individual products or a sitewide offer. Full details of any free delivery offers will be on their page as soon as they go live.
What is the YouGarden returns policy?
You have 30 days to return any unwanted items for an exchange or refund. Your refund will be issued upon safe receipt of the items you wish to send back. Unfortunately, they do not offer free returns and postage will be paid by you.
Other FAQs
How does the Lifetime Guarantee work at YouGarden?
YouGarden are pretty confident that their hardy plants can stand the test of time. However, if a hardy plant fails to thrive, they’ll replace the bulb free of charge. It’s important to note that you will have to cover postage and packing.
Our YouGarden Money-Saving Tips
Loyalty Scheme: The YouGarden Discount Club is necessary for all budding Titchmarshs out there. The loyalty scheme brings fabulous savings to your garden with money off every order, exclusive competitions, and enough gardening advice to keep everything blooming. The annual subscription starts at just £5 per year, and it’s the easiest way to guarantee yourself a saving whenever you shop.
Refer-a-Friend: If you refer a friend to YouGarden, you will get a 15% discount on your next order. To refer someone, click on the 'refer a friend' tab at the bottom of the page and follow the instructions.
Double Guarantee: They are so confident in their 50 years of experience that they offer a Double Guarantee for all hardy pants. If they send you a plant, shrub, or bulb that doesn’t thrive, they’ll send you a replacement, no questions asked. This lets you shop with confidence and trust the plants you’re getting will last for the long run.
Newsletter Benefits: Ensure you sign up for the newsletter to stay in touch before leaving the site. You’ll get seasonal advice, first looks at new plants and exclusive discounts in your inbox. All it takes is an email address to get started, and you’ll even bag a fabulous 10% off your next order.
Shop the Sale: Sales are common at YouGarden and are a great way to save for budding gardeners. They typically have up to 70% off plants, flowers and hardware.
How To Use a YouGarden Discount Code
- Take a look at our available YouGarden discount codes and find the one that works best for your gardening needs.
- Once you’ve found your code, head over to the YouGarden website and start shopping!
- Find everything you like and add it to your basket.
- When you’re happy with everything you’ve added, you can begin the checkout process.
- Enter your details and your discount code into the promo code box.
- Hit the ‘Apply’ button to watch your total bill shrink.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
