FAQs
Delivery & Return FAQs
Can I get free delivery at BiGDUG?
Yes, BiGDUG currently offers free Standard delivery on orders over £1,000.00 (ex VAT). For orders under this value, Standard shipping will come with a £14.95 charge.
What other delivery options are available?
Next Day delivery is also available for £24.90 (or £9.95 on orders over £1,00.00, ex VAT) as is Specified Day delivery. They have options for non-mainland UK delivery, too.
What is the BiGDUG returns policy?
Items can be returned to BiGDUG for a refund within 30 days of the delivery date. Goods must be returned in their original packaging and in a re-saleable condition.
Other FAQs
How do I contact BiGDUG?
You can call BiGDUG on 0333 200 5299, or send an email to contact@bigdug.co.uk. They also have a live chat programme on their website.
Is BiGDUG any good?
Yes, BiGDUG is a trusted and popular retailer. They currently have a rating of ‘Excellent’ on Trustpilot and have over 14,000 reviews.
Our BiGDUG Money-Saving Tips
Newsletter deals, a price match promise and a well-stocked ‘Clearance & Special Offers’ section are some other clever ways to save at BiGDUG.
Newsletter Deals: Be sure to sign up for the BigDUG newsletter. By doing so, you’ll get access to product information, storage solution ideas and plenty of exclusive offers.
Check Out the ‘Clearance & Special Offers’ Section: The ‘Clearance & Special Offers’ section is the best place to pick up their best deals and discounts. Here, you’ll find their ‘Mega Deals’, clearance products and ‘Star Buys’.
Price Promise: BiGDUG offers a Price Promise. If you find the same product cheaper elsewhere, they guarantee to match it!
Free Site Visits: If you’re after a consultation to help with your storage needs, BiGDUG is on hand to help you out. They offer free calls, visits and quotes! Simply complete their online form and a member of their team will be in touch.
How to use your BiGDUG discount code
- Look through our list of BiGDUG discount codes and choose one that best suits your shopping needs.
- Click the 'Get code' or 'Get discount' button. The BiGDUG website will open automatically in a separate tab.
- Browse the BiGDUG website and select the products that you’d like to buy. Add them to your basket and proceed to checkout once finished.
- You’ll then need to paste your BiGDUG promo code into the ‘I have a discount code’ section and ensure that it has been successfully applied.
- Confirm payment and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
