FAQs
Delivery & Returns FAQs
What delivery options are available?
There are various delivery options available at Wood Finishes Direct, from options under £60 and over £60. Delivery options under £60 include Letter (Royal Mail 1st class, £1.95), Economy (up to 3 days, £3.95), Express (next day, £5.95), Turbo (next business day by noon, £10), Saturday (£10) and Sunday (£10). Orders over £60 are eligible for Economy (up to 3 days and is free), Express (next day, £2.50), Express 12 (next day by noon, £8.50), Saturday and Sunday (£7.50) delivery.
Are returns free?
No, whilst Wood Finishes Direct have streamlined the returns process to make it as easy as possible, you will be charged £6.99 to return your order. Each parcel must be no heavier than 20kg.
Will I get a refund?
Yes, you have up to 30 days to return your order to Wood Finishes Direct and receive a full refund. Orders must be unopened, unused and in perfect condition. You can also return your order if the product has become faulty within 30 days of purchase.
Other FAQs
Does Wood Finishes Direct have good reviews?
On Trustpilot, Wood Finishes Direct has a rating of ‘Excellent’ with a score of 4.9 stars out of 5 based on over 83,000 reviews. On Reviews.io, they have a score of 3.6 stars out of 5 based on over 10 reviews.
How do I contact Wood Finishes Direct?
You can call the customer service team at Wood Finishes Direct 01303 213 838, available Monday - Friday, 8.30 am - 5.30 pm and Saturday 9 am - 5 pm. You can also fill out the contact form on the website and receive an email back.
Our Wood Finishes Direct Money-Saving Tips
Other ways to save at Wood Finishes Direct include using free delivery, subscribing to emails, shopping the special offers page and using the price promise.
Free Delivery. All orders over £60 at Wood Finishes Direct will be eligible for free delivery. Orders placed before 5 pm will be delivered the following day, but can take up to 3 working days. Orders under £60 will face a delivery fee of £3.95.
Subscribe To Emails. Subscribe to receive emails from Wood Finishes Direct and get a whole slew of rewards and benefits today. You’ll be rewarded with exclusive discounts and promotions, receive exciting news on the latest product drops, and be sent useful “How To” guides to help you with whatever task you have.
Price Promise. If you love shopping at Wood Finishes Direct but find a product that’s cheaper elsewhere, fear not! Wood Finishes Direct offers a price promise guarantee, which means if you find a product that’s cheaper on another site, Wood Finishes Direct will match that price. So you can rest easy knowing that you’re getting the best deal possible.
Special Offers. For fantastic discounts on products at Wood Finishes Direct, make sure to check out the special offers page. We’ve previously seen discounts such as 15% off paint, 10% off protection oil, and 25% off fence life concentrate.
How to Use Your Wood Finishes Direct Discount Code
- Browse our available voucher codes and press ‘Get Code’.
- You will be redirected to Wood Finishes Direct.
- Start shopping for decking oil and add your item/s to the basket.
- Continue to the basket and you’ll see the ‘Add a discount code’ box.
- Paste your code in the box and click ‘Add’.
- Complete your order and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
