FAQs
Delivery & Return FAQs
Does Simba offer free delivery?
Yes, they do. Simba currently offers free Next Day delivery on to UK postcodes! Other delivery options such as Standard delivery, Specified Time delivery and VIP delivery are available, too.
Can I track my order from Simba Sleep?
Yes, simply log in to your Simba account on their website to view the status of your order and to track its whereabouts.
Are Simba returns free?
Yes, returns at Simba are free of charge. However, if you paid any delivery costs when you made your original purchase, these will not be refunded to you.
Other FAQs
How does the 10-year guarantee work?
Simba is confident in the quality of their mattresses, meaning you can rest easy knowing that they’ll have you covered should there be a problem. If you spot an issue simply report it within 30 days and they’ll be on hand to help you out.
How do I contact Simba?
The best way to contact Simba is by emailing their customer service team at hello@simbasleep.com. Alternatively, you can send them a message via their live chat platform.
Our Simba Money-Saving Tips
Alongside our range of Simba discount codes, there are plenty of other ways to save when shopping with this retailer; including long warranties, free trials and many more.
Free Trials Available: With Simba, you get a 200-day free trial to decide if the product you have purchased is right for you. They offer free delivery and returns, too!
0% Financing Options: Getting a new mattress isn’t the cheapest purchase. That being said, you can now spread the cost of your goods thanks to 0% finance agreements. We always recommend reading the terms and conditions of any finance agreement before agreeing to one.
Sale Bundles: Be sure to check out Simba’s range of bundles. You can pick up everything you’ll need for a comfortable night’s sleep, including a mattress, pillows, a duvet and a bed base!
Long Guarantees: All Simba mattresses come with a 10-year guarantee. If the fault or issue can’t be repaired, they’ll replace it with a new one for free.
Mattress Removal Service: Need to get rid of an old mattress after you've replaced it with a new one from Simba? Thankfully, Simba offers a mattress removal service for an additional £50.00!
Download the Simba Sleep Coach app: This is a great way to improve your sleep by reviewing your nighttime habits and receiving personalised advice from sleep professionals.
How to Use Your Simba Discount Code
- Select your favourite Simba discount code from MyVoucherCodes by clicking 'Get discount', 'Get reward' or 'Get code'.
- A new tab will open automatically, displaying the Simba website.
- Add items to your basket and proceed to checkout once finished.
- Paste your Simba voucher code into the 'Gift card or discount code' box then press 'APPLY' to secure your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
