Grabbing a cab can carry a risk. But Uber has created a secure system that puts the safety of its drivers and passengers first. The San Francisco born taxi service even have community guidelines to ensure passengers and drivers have a safe and enjoyable journey.
That trust factor not only involves safe journey’s, but extends to fair charges. Prices are predetermined before you get into the car and you even get a driver rating before ordering your ride.
How does Uber work?
Uber has taken advantage of mobile technologies to provide a taxi service that offers fair pricing, a fast service and people safety. The process enables passengers and drivers to stay safe, before, during and after the trip.
Using the Uber service is pretty straightforward. Once you have registered your personal details and payment plan, you download an app. Upon opening the app, you are presented with a map which uses the geo-targeting capabilities of smartphones to establish your location.
The app also lists available drivers in your area. Because Uber has so many drivers on-board, taxis are generally pretty close and can be with you in a matter of minutes.
When you request a car, the app sends a message to the drivers that are within easy reaching distance of you. Once a driver responds, passengers are sent their name, a photo ID, licence number, driver rating and the cost of the fare.
Drivers are provided information of your personal details too, together with your precise location. Because Uber insist on providing a door-to-door service, riders can stay in the warmth and safety of the indoors without having to wait on the streets to flag down a taxi.
The details of both the driver and passenger booking the car are registered in a central database at Uber HQ. Should you choose to use the uberPOOL car sharing option, you are also given details of the other passengers travelling with you. And you have safety in numbers.
Once you have been collected by the Uber driver, you can share your estimated time and arrival with others. Friends and family can even track your journey in real time.
After every trip, passengers are invited to rate the driver and provide feedback. This option is anonymous, but helps to inform other passengers of the level of service provided by individuals and can help drivers secure more work.
If at any point you have a question or concerns about your driver, Uber provide a 24/7 support service. The hotline team can answer questions about your journey and help you recover any items you leave in the minicab.
Furthermore, Uber have established response units in every city they are based. The specially trained team are available throughout the day and night to answer any emergencies.
Uber also collect information about every journey, so in the unlikely event that anything does happen to either passengers or drivers, the company can assist law enforcement officers to resolve the case. This alone is an incentive to prevent anybody from doing anything stupid, dangerous or illegal.
If you want to travel safe and save costs, Uber provides an excellent solution. And by taking advantage of the discounts we have on offer, you can go further for lower costs.