AO Customer Service Information

Last Updated on 4th of July 2022 by Harry Bowden-Ford

AO Customer Services Information

Having great customer service can often be taken for granted, but when you need it you really miss it. Helpful and easy to get hold of customer service can make any problems with a purchase smooth and painless, especially when it’s with the added anxiety of it being a large home appliance purchase. Luckily, AO understand this and have made it easy as possible for their customers to get in touch and be as helpful as they can. And with over 300,000 happy customers on Trustpilot they can back that claim up.

Help & Advice

It’s unavoidable problems arise with purchases, particularly online purchases, that’s why AO have written a quick guide to offer Help & Advice to the most common questions and issues. So if you’ve got any issues regarding delivery, services, finance and savings or your account then be sure to check here first to save time. They’ve got also got some handy guides and advice, offer product support, have a full list of brands they sell and have even compiled some hints and tips to help inspire you. If you’ve had a look at the Help & Advice and still haven’t found the answer you’re looking for or need to get in touch to solve the issue then there are plenty of ways for you to do so.

How to Get in Touch with AO

AO have a couple of phone numbers for you to use depending on what you need. If you’re looking to place an order then call 0161 470 1100 and they’ll guide you through the ordering process.

For queries, reporting problems and anything else then call 0161 470 1200. Both of these phone lines are open between 8 am and 8 pm Monday to Friday and between 8 am and 6 pm at weekends.

Managing Orders

Once you’ve placed your order, you may need to amend, rebook or cancel it if it’s no longer right for you. Or maybe you need to see the manufacturer's details and get a copy of your invoice. The phone lines at AO are currently incredibly busy and they’ve made it super simple for you to do all of those by using the My Account feature. So if you need to rebook your delivery for a more convenient day or time or arrange a return with Drop@Shop or have it collected you can do all of this without having to wait in a queue on the phone. You can also use it to submit a price match request if you find what you’ve ordered for cheaper within 7 days.

Product Support

No matter how easy the ordering process is or how helpful the customer service is, sometimes something just isn’t right. Whether you just need a little bit of help with your new appliance or you’ve got a slight issue and you’re unsure if you need an engineer to visit AO recommends getting in touch with the manufacturer. And being the considerate company they are, they’ve got a comprehensive list of manufacturer contacts for product support over on their website.

So now you're clued up on all the ways to get in touch with AO and how they can help, why don't we help you with some money-saving AO discount codes and deals.

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