FAQs
Delivery & Returns FAQs
How to cancel a gopuff order?
You can cancel your order in the gopuff app if it hasn’t been dispatched yet. If your order has been dispatched, you have to contact the customer service team via the live chat option in the app.
Will I get a refund?
Yes, once your order has been cancelled, you will receive a full refund within 3-5 days (not including bank holidays or weekends).
Do gopuff take cash?
No, gopuff no longer accepts cash as payment.
Other FAQs
Is gopuff 24/7?
Yes, gopuff offers 24/7 deliveries in many locations making it perfect for shift workers and late-night snackers. They offer 24/7 services in many major cities, including London, Cardiff and Liverpool. To check if your location has access to 24/7 delivery simply enter your postcode into the app.
How do I contact gopuff?
Gopuff has an extensive FAQ page that aims to answer all your questions but if you wish to talk to someone from their customer service team, use their live chat option via the app.
Our gopuff Money-Saving Tips
Other ways to save at gopuff include joining the FAM membership, shopping in the deals page, using the student discount and referring a friend.
For an unbeatable range of discounts and offers, sign up for the FAM membership and get the first 30 days for £0.99. Get access to weekly deals and member-exclusive discounts along with free delivery that can get to you in as quick as 20 minutes.
Gopuff offers students two different discounts. Simply sign into your StudentBeans account and get access to £15 off first orders over £30 plus get free delivery and £5 off orders over £40.
When you refer a friend to gopuff, they will receive a £10 discount on orders over £30 once they have used your unique referral code. When they’ve completed their order, you will also a £10 discount on orders.
Gopuff has a deals page that is available all year round. We’ve seen discounts as high as 50% off, so you can get everyday essentials for less at gopuff.
How to Use Your gopuff Discount Code
Select one of our voucher codes on offer and press ‘Get Code’.
A new tab will open redirecting you to gopuff.
Start shopping for groceries and add your item/s to your bag.
Enter your address for delivery and then sign in to your account.
Proceed to checkout and enter your voucher code when prompted.
Complete your order and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
Takeaways
Takeaways
