FAQs
Delivery & Return FAQs
Can I get free delivery with giffgaff?
giffgaff offers free delivery on all orders and ships with DPD. They aim to get most deliveries sent within one day, and orders are trackable through the giffgaff website.
What is the giffgaff return policy?
giffgaff allows customers to return handsets within 21 days and refunds on giffgaff plans if you cancel within 14 days. If you refund a goodybag, you'll get a partial refund proportional to the amount of data you've used.
Other FAQs
What are giffgaff Goodybags?
giffgaff Goodybags are essentially plans. You can choose a goodybag that suits your data needs and if your needs change next month, don't worry! You can change your goodybag at any time if you use more or less data than you expected.
Can I keep my current number and move it over to giffgaff?
Yes, giffgaff allow you to move your number to a new SIM card through a dedicated page on your website. You can request a new Giffgaff SIM and move your old number at any point in the future.
Can I get giffgaff coverage in my area?
giffgaff uses the O2 network to keep customers connected. If you're unsure how good the coverage is in your area, you can check through the dedicated coverage checker page on their website. Just enter your postcode to see how good signal is for calls, texts and 4G & 5G data.
Is there a giffgaff app?
Yes, the giffgaff app allows customers to manage their account and plans from their phone. It's free to download for Android and Apple.
Our giffgaff Money-Saving Tips
Refer a Friend: For every friend you refer to giffgaff you'll get £5 back, so it's well worth checking if any of your mates are planning on switching network providers.
EU Roaming: giffgaff allows its members to use 5Gb of their data abroad in the EU at no extra cost, so you can enjoy your holiday without worrying about charges.
Student Plans: Students can access 20Gb of data for just £10, with no contract and fully flexible. To claim your offer, you'll need to verify your student email.
Refurbished Phones: Save loads compared to buying brand new by getting a certified refurbished phone at giffgaff. With iPhones for under £10 per month its worth having a look.
How to use a giffgaff discount code
- Take a look at our available giffgaff discount codes and find the one that works best for your phone needs.
- Once you’ve found your code, head over to the giffgaff website and start shopping!
- Find everything you like and add it to your basket.
- When you’re happy with everything you’ve added, you can begin the checkout process.
- Enter your details and your discount code into the promo code box.
- Hit the ‘Apply’ button to watch your total bill shrink.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
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