FAQs
Delivery & Returns FAQs
Can I cancel my order?
Yes, you can cancel your order within 14 days of the goods being received by you.
Will I get a refund?
Items will be eligible for a full refund if the goods have been damaged in transit and if what has been delivered is different from what has been ordered.
What delivery options are available?
All orders over £99 are eligible for free standard UK delivery. Orders placed by 1 pm (Mon - Fri) are eligible for next-day delivery which costs £5.99. If you want your order delivered on a Saturday, you must place your order before 1 pm on Friday and this service will cost £13.99.
Other FAQs
Is The Whisky Shop legit?
On Feefo, The Whisky Shop is rated as ‘excellent’ with 4.8 out of 5 stars based on over 11,000 reviews.
How can I contact The Whisky Shop?
To contact The Whisky Shop customer service team, call 0141 427 2977, available from Mon-Fri, 9 am - 4 pm. Alternatively, you can email info@whiskyshop.com.
Our The Whisky Shop Money-Saving Tips
Other ways to save at The Whisky Shop include shopping in the flash sales, registering for a membership and taking advantage of free delivery.
Flash Sales: The Whisky Shop continuously offers flash sales on some of their most popular brands and some lesser-known brands. You must act fast on these products as stock is limited and once they’re gone, they’re gone. We’ve previously seen discounts as high as 40% off orders.
Become a W Club Premium Member: Are you the ultimate whisky fan or just a lover of great deals? For £30 a year, you will get a list of benefits including tasting invites, a Whiskeria magazine subscription, exclusive deals, reduced auction listing fees, ballots and priority access. You will also receive 4 points on every £1 you spend which can be redeemed for discount vouchers.
Register For Free Membership: By signing up for a free membership, you can earn points on every purchase which can be redeemed on discount vouchers and get 10% off your next purchase.
Free Delivery: Save money on delivery charges at The Whisky Shop with orders over £99 eligible for free standard UK delivery. This offer is not available for Islands, Northern Ireland or selected Highlands postcodes.
How to Use Your The Whisky Shop Discount Code
- Look through our voucher codes on offer and press ‘Get Code’.
- A tab will open redirecting to The Whisky Shop.
- Once you have found your ideal whisky, add it to the basket.
- Click the shopping basket icon and underneath the delivery options you’ll see ‘Apply Rewards/Discount Code’.
- Paste your voucher code into the box and click ‘Apply Discount’.
- Continue through to the checkout and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
