FAQs
Delivery & Returns FAQs
Do Sky offer free delivery?
Yes, delivery for Sky Live, Broadband and mobile phones is completely free. However Sky Glass only has free standard delivery, for faster delivery (1-2 days) there is a £45 charge.
Can I track my Sky order?
Yes, you can track your order by logging into the Sky Ordering Tracking Portal with your Sky Account ID.
Can I return my Sky devices?
Yes, you can return & recycle a range of Sky devices you don't want or no longer need. Head over to the Sky website and select the device you want to send back to see what the process is and in what time you'll need to send it back in.
Sky Service FAQs
Can I upgrade my broadband?
Yes, you can upgrade to Sky fibre from Sky broadband. However, you will need to cover the cost of delivery when you upgrade.
How long will I have to wait for my broadband to activate?
It can take up to 48 hours for your broadband to activate. However, new customers may have to wait up to 2 weeks to switch from your previous supplier.
Our Sky Money-Saving Tips
The 'Deals' section should be the first port of call if you want the best price on your Sky subscriptions. You can find up to 20% off the monthly cost of your plans, package deals, and introductory lower monthly rates for the first couple of months. You can also save up to 50% on data plans, and if you bundle, it can be a great way to save a little extra money on several different monthly plans.
Existing Sky customers can check out their customer deals to see if they can save money or add extras to their entertainment and communications subscriptions. You'll find multi-buy offers, added Films & Sports, and cheaper ways to add Sky devices such as the Sky Glass to your plan.
If you're getting on well with Sky, don't hold back from shouting from the rooftops about their service. Introduce a friend to Sky, and you'll both be sent Sky voucher codes to redeem on future orders, saving you a little extra as a thanks for your loyalty.
If you're considering switching to Sky and there are no deals here or on the Sky Deals Page, visit USwitch, where you can get up to £70 in vouchers for moving to Sky TV, Phone, or Broadband.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
